Returns policy

Last updated: 29 October 2026

Returns for any reason

You can return an item for any reason within 14 days, counted from the day after delivery, as long as it is in good condition. No explanation needed. This applies in every country and region.

“Good condition” means the product has no damage, dents or modifications caused by use; all accessories, manuals and gifts are included; and you still have the original box. Opening the package, connecting the device and trying it out to see if it suits you won't affect your return.

Defective items: refund or replacement

If you find a defect not caused by misuse within 14 days of delivery, such as an unresponsive key, a connection fault or damage on arrival, you can choose a refund or a replacement.

Warranty

Defects not caused by misuse are covered for 1 year from delivery.

This warranty doesn't affect the rights you have under the laws of your country or region. For example, consumers in the EU and UK have a legal guarantee of at least 2 years for goods that don't conform to the contract.

Who pays for shipping

• Shipping isn't free. It is calculated at checkout and paid by the buyer.
• Returns for any reason: you pay to send the item back, and the original shipping fee isn't refunded. If you're in the EU or UK, we refund the original standard delivery fee when you withdraw from the order, as required by law (any extra you paid for express delivery is not refunded).
• Defects, wrong items or missing items: we pay shipping both ways.

When a return for any reason doesn't apply

• The product has damage, liquid exposure, has been opened up or modified (including a replaced controller or soldering), or accessories or gifts are missing.
• Items made to your specification, such as custom keycaps or engraving.
• The return period above has passed.

We don't currently sell any product categories restricted for hygiene reasons. If we add any, we'll say so on the product page.

How to return

1. Email shenghualiao5@gmail.com with your order number. For defects, please attach photos or a video.
2. We answer email 24/7 and reply within 2 hours with the return address.
3. Pack the item with all accessories and gifts in the original box, send it back, and keep the tracking number.
4. Once we receive and check the return, we issue the refund or send the replacement.

Refund method and timing

We refund to the payment method you used. We issue the refund within 7 days of receiving the returned item; when it reaches you depends on your bank or payment provider.

Replacements

Replacements are for defects only, with a new unit of the same model and configuration. To switch to a different model or color, return the item and place a new order.